| Q : Do I need to buy a game from Steam ? | ||||||||
| A : Yes. We only offer a service not a game. | ||||||||
| Q : What OS does this work ? | ||||||||
| A : At this moment, Windows, macOS and Ubuntu. | ||||||||
| Q : How much internet speed do I need for this service ? | ||||||||
| A : 20 mbps at minimum. 30 mbps is recommended. Also, fibre optic internet is required. | ||||||||
| Q : Shared VS Dedicated machine, what is different ? | ||||||||
| A : Shared - machine is shared with others when not in used, meaning that you have a chance that a machine might not be available for you at the time you play. Dedicated - machine is always preserved just only for your usage. You do not have to worry about resource is not available for you. | ||||||||
| Q : I cannot find a game I want to play. What to do ? | ||||||||
| A : You can make a game request and we will add a new game once we have tested. | ||||||||
| Q : I have paid a money but I have a trouble using POWERCLOUDGAMING. What to do ? | ||||||||
| A : If we cannot really fix the issue, we will make a refund the rest for you. | ||||||||
| Support Hour | 11:00 - 24:00 GMT+7 | |||||||
| Chat Support | Facebook Messenger | |||||||
| Call Support | 089-509-2020, 081-825-1800, 084-148-7957 | |||||||
| Purchase Order | sale@powercloudgaming.com | |||||||
| Technical Support | support@powercloudgaming.com | |||||||
| Banking Account | 773-2-32148-3, Kasikorn Bank, Suwannee Sakneramitr | 015-8-02776-3, Kasikorn Bank, Sirikate Owasit | ||||||