| Q : Do I need to buy a game from Steam ? | ||||||||
| A : Yes. We only offer a service not a game. | ||||||||
| Q : What OS does this work ? | ||||||||
| A : At this moment, Windows, macOS and Ubuntu. | ||||||||
| Q : How much internet speed do I need for this service ? | ||||||||
| A : 20 mbps at minimum. 30 mbps is recommended. Also, fibre optic internet is required. | ||||||||
| Q : I have downloaded a key for OpenVPN but it does not connect ? | ||||||||
| A : A key has to be used within 5 minutes, otherwise, it will be expired. Each key generation is only valid for one time use. A key cannot be reused. You have to download a new key each time. | ||||||||
| Q : I do not want to download key everytime I play. Is there other options ? | ||||||||
| A : Yes, we offer a dedicated PC purchase. You will have only one key and use it until it expires, no need to download a new key each time. | ||||||||
| Q : I cannot find a game I want to play. What to do ? | ||||||||
| A : You can make a game request and we will add a new game once we have tested. | ||||||||
| Q : I have paid a money but I have a trouble using POWERCLOUDGAMING. What to do ? | ||||||||
| A : If we cannot really fix the issue, we will make a refund the rest for you. | ||||||||
| Q : How do I know if I am having a direct connection or not ? | ||||||||
| A : You can turn on show in-game stat in Steam option under Remote Play tab. | ||||||||
| Support Hour | 11:00 - 24:00 GMT+7 | |||||||
| Chat Support | Facebook Messenger | |||||||
| Call Support | 089-509-2020, 081-825-1800 | |||||||
| Purchase Order | sale@powercloudgaming.com | |||||||
| Technical Support | support@powercloudgaming.com | |||||||
| Banking Account | 039-7-12751-5, Bangkok Bank, สุวรรณี ศักดิ์เนรมิตร | |||||||